Do you know which is the most used social network after Facebook? That messaging app that you also use every day: WhatsApp. The best thing about it is that your customers use it too! That’s why this customer communication tool is essential for any company, B2B or B2C.
Having a WhatsApp account and not taking any measures to ensure that incoming messages do not overwhelm your inbox and your team is overwhelmed when it comes to answering messages is not going to do your business any good, right? On the contrary, it will end up increasing your workload. And of course, you don’t want this to be reflected in your actions with your customers.
To prevent this from happening
To you and to use WhatsApp strategically in your B2B business, you need to use a CRM! A CRM tool for WhatsApp allows you, among uae phone number library many other things, to manage various aspects of your relationship with your customers, automate responses and extract information from prospects.
Here I will tell you why your B2B marketing will be much easier if you work correctly with this tool. Your clients, your marketing and sales team and, above all, your peace of mind will thank you for it.
If you already use WhatsApp Business and a separate
CRM, you will have realized that constantly switching between these two tools and juggling to record everything that happens on good databases arent for sale a high WhatsApp in the CRM is not the most efficient process; on the contrary, it could bring a lot of chaos to your marketing strategy.
The good news is that if you decide to integrate WhatsApp with a CRM, you will be able to consolidate all your efforts in one place and achieve a much more efficient workflow.
What can you do with these two tools together?
Send reminders to a list of contacts.
Notify people about last-minute changes.
Conduct surveys to better cz lists understand the profile of your potential customers.
Collect data to provide better customer service.
Send quick replies automatically.
Allow an entire team to address your customers’ questions and needs from a single number.
Boost your campaigns
The main advantage of using WhatsApp Business with a CRM is to provide a better customer experience and service, and of course, simplify your work in the process. If you still have questions, you can contact us for advice and we will help you implement the best tools in your B2B digital marketing strategy.
