If your business is growing and you use WhatsApp to communicate with your customers, you are probably looking for a tool to manage your conversations. Today we are going to talk about one of the CRMs available for this tool. Today we will explain how Sirena App works .
In previous posts we have discussed what we mean when we talk about CRM (Customer Relationship Management) and we have shared some examples . This tool is a must if you want to make your dealings with your customers more efficient.
Surely you have heard about whatsapp and digital marketing Sirena App , an application that was launched in late 2015 and that allows communication between clients and salespeople of a company to be coordinated.
We have previously briefly discussed this app and even compared it to Message Bird ; this time we will go a little deeper into the topic.
Operation
As with other CRMs , in Sirena you manage messages received through different platforms, such as Facebook, Instagram, MercadoLibre, among others, through WhatsApp.
In this way, a lead makes contact with the company; subsequently, the people who have access to the application receive a notification and the conversation is assigned to a salesperson.
Among the features mentioned in the video How does Sirena work? In just 10 minutes are:
- Quick Responses: They have templates with which you can initiate or reestablish contact with customers who approached the business.
- Assign the conversation to another colleague: Usually, a company has multidisciplinary teams, so with this application you can assign a conversation to a particular person – or group of people – so that monitoring is more effective.
- Archive: To quickly distinguish between ongoing conversations and those that have already concluded, the latter can be archived.
- Set reminders: If for some reason the customer was unable to answer a call, it is possible to set reminders to follow up.
- Internal notes: These are used for internal communication between members of the work team.
- Tags: This feature helps to categorize customers who have contacted the business.
- Siren Bots: Bots can be used to reduce the amount of work, as they can automatically direct conversations.
How does Sirena App work? In discover the new features of brick, your new email builder terms of interface, it is very similar to WhatsApp, so anyone who has used this platform will be able to adapt to Sirena without any problems.
However, there are some things you can’t do if you use this platform. It’s not possible to share stories , your catalog or contacts *cries entrepreneur*.
What about costs?
Sirena has two plans :
- Basic: Starting at $99 per month, 3 users connect to 1 WhatsApp line; up to 10 users can be added, for a monthly fee of $29 per user.
- Pro: From $299/month, 5 users connect to multiple WhatsApp lines; there is no maximum number of users, but $39/month is charged for each additional user.
However, regardless of the plan you choose, you will need to pay a fee to activate the line. In addition, you will have to pay for the conversations , so in reality, the investment is higher .
The only CRM?
We have explained how Sirena App works, but it is worth mentioning that it is not the only . CRM available ; in fact, there are alternatives that fit the needs of your company.
A great option is Leadsales, a CRM that not only allows you to communicate with your business’s collaborators. Therefore ,but also allows you to optimize bgb directory contact with your clients.
By using Leadsales you have a sales funnel – which helps you classify your leads.
But that’s not all! Leadsales 2.0 integrates new elements , so your experience with this version will be more (yes, you read that right, MORE) satisfying.
The best thing of all is that this option remains at an affordable price , so you won’t have to . Sacrifice your profits to use a platform that supports you in your sales processes.
What do you think? It’s amazing, isn’t it? Don’t forget that we can give you more details about how Leadsales works, you just need to click on the WhatsApp widget. Thanks for reading, see you next time!
To know more
Would you like to obtain additional information about Leadsales 2.0?
- Check out the post we prepared for you: Leadsales 2.0 What’s new?
- An omnichannel platform is useful but not enough. Do you want to know why? Follow this link: Why an omnichannel communication platform is not enough to increase your sales?
