WhatsApp’s broadcast feature is a useful business tool for sending the same message to different recipients. For example, for a holiday offer, you can send a message to all your existing customer contacts at once! However, in actual use, sometimes whatsapp broadcast messages cannot be received or sent! How do we explain this?
Further reading: WhatsApp Broadcast broadcast secrets to effectively increase customer attention
5 potential reasons why WhatsApp broadcasts may fail to be sent
Here are the 5 main possible reasons why you, as a business, may not be able to successfully send mass WhatsApp broadcast messages to your customers:
1. The other party did not add you to the address book
An important limitation of the WhatsApp broadcast function is that the other party must add your mobile phone number to the address book. This makes it more difficult to use broadcast functionality in corporate marketing. If the broadcast message fails, it’s likely because the other party hasn’t added you to their address book.
2. The other party is not powered on or the network is unstable
If the person you are sending to does not turn on their mobile phone, the WhatsApp broadcast message will not be sent, and WhatsApp will be blocked. At the same time, network instability is one of the common reasons for unsuccessful message delivery. If you encounter a failure when sending a group message on WhatsApp, try to find the reason for single-blocking on WhatsApp. You can also check whether it is due to network problems.
3. Your WhatsApp account is blocked by the other party/customer
If you can’t send a message to someone using the broadcast function but can successfully send it to someone else, it’s likely because they’ve blocked you.
4. The other party closes the read mark
Sometimes the recipient of your message may have the read mark turned off, and you won’t be able to confirm whether they received the broadcast message. Therefore, even if a WhatsApp single check occurs, it does not necessarily mean that the transmission failed. You can check your WhatsApp single check settings.
5. Insufficient mobile phone memory
As the number of installed apps increases and the data generated when using apps increases, insufficient memory on your phone may prevent messages from being sent successfully.
How to solve the problem of WhatsApp broadcast failure?
Don’t be frustrated when you encounter a situation where WhatsApp broadcast messages are not being sent because you can solve this problem with some simple operations. Here are 3 common solutions:
1. With commercial certification, no fear of being blocked
Since merchants need to provide business certification before applying for a WhatsApp Business API account, WhatsApp will not easily block your account. Coupled with the commercial certification after successful opening, its credibility and authenticity are higher. When customers receive your message, they can communicate with you with confidence, reducing the chance of being reported. The risk of a WhatsApp account being permanently suspended and losing customer data is naturally reduced.
By sending WhatsApp broadcasts through the WhatsApp API, you can send them without being added to the address book of the other party. At the same time, this also allows the other party to see WhatsApp’s official business certification – “Green Tick” when they contact you for the first time, thereby giving them a sense of peace of mind.
Further reading : How to unblock and prevent a banned WhatsApp account?
2. Quickly detect and handle sending failures through WhatsApp API
To effectively detect and handle WhatsApp broadcast failure, you can use the VIMOS WhatsApp API to track the delivery status of your broadcast message and obtain the reason and number for the failure in time. At the same time, you can also update and maintain your broadcast list in a timely manner and avoid repeatedly sending failed messages.
3. Check network connection
Make sure your network connection is stable, and make sure the other person’s phone is powered on and has a good network connection. You can test with the other party to make sure there are no problems with the network connection. If the other party’s phone is out of service or has no network connection, they will not be able to receive WhatsApp messages.
Follow the steps below to check your phone’s “Settings” and click “WLAN” or “Mobile Data” to check whether you are connected to the network.
4. Clear apps you don’t use frequently to free up memory.
As the number of APPs in mobile phones increases, the data of APPs will also become larger and larger, so the memory of mobile phones will be seriously insufficient. In this case, the WhatsApp broadcast message delivery will fail. You need to clear your phone cache in time to ensure the normal operation of the WhatsApp broadcast function.
View settings, click “General/Settings”, click “iPhone Storage”, click on apps that are not frequently used, and click “Delete App”.
Four Tips to Avoid WhatsApp Broadcast Sending Failures
If you want to reduce the chances of WhatsApp broadcast delivery failure, here are some strategies you can adopt:
【1】Choose the right sending time: Based on your customers’ location and habits, avoid sending messages at times that are inconvenient or uninteresting to them.
【2】Provide valuable content: Make sure your messages contain useful information, such as offers, updates, services, etc., and avoid sending too many or irrelevant messages.
【3】Respect customers’ choices: Allow your customers to unsubscribe from your messages at any time, and do not force or trick them into receiving your messages.
【4】Update and maintain customer data in a timely manner: Clean your broadcast list, delete blocked, invalid or unregistered phone numbers, and verify whether your customer’s number is valid through a confirmation message.
Note: There will be no message charges if the WhatsApp broadcast fails to be sent.
WhatsApp Broadcast only charges customers for successful delivery, so you won’t waste money on failed messages. However, sending failed messages wastes your time and resources and reduces the efficiency and quality of your broadcast. Just imagine, when you prepare a wonderful promotion strategy and want to send it to 100 customers, but only 60 customers receive your message, the remaining 40 customers will not receive the WhatsApp broadcast message . This is very important to you. The marketing effect and mood are a blow.
Become a VIMOS user now and manage your broadcast list and results easily!
Improve your WhatsApp broadcasting capabilities with VIMOS WhatsApp API . VIMOS WhatsApp API is a service that allows you to easily send and receive messages through WhatsApp. It can help you track the delivery status of your broadcast messages, and update and maintain your customer data in a timely manner.
If you want to know more about VIMOS WhatsApp API , please visit our website or contact our customer service. We look forward to working with you and providing you with the best service and solutions.
FAQ: Solve the common problem of not receiving WhatsApp broadcast messages
How to solve the problem of not receiving WhatsApp broadcast messages?
The issue of WhatsApp broadcast messages not being received can have multiple causes. First of all, the most common reason is that the other party has not added you to the address book, because broadcast messages can only be received after the other party has saved your number. Secondly, network instability may also cause messages to fail to be successfully delivered. It is recommended to check your network connection and restart your phone or router if necessary. In addition, if you are blocked by the other party, the message will not be delivered. In this case, you can try to contact the other party through other methods to confirm the situation. Finally, insufficient mobile phone memory will also affect message reception. It is recommended to delete infrequently used applications or files to free up storage space.
Why are WhatsApp messages showing single ticks?
There are several reasons why WhatsApp messages appear single. First of all, network problems are one of the main reasons. When sending a message, if the network connection is unstable or disconnected, the message will only display a single tick. Secondly, if the other party’s mobile phone is turned off or in airplane mode, the message will also display single tick. Also, if the other party has not opened the WhatsApp app, the message will remain in single status until they open the app and connect to the Internet. If you are blocked by the other party, the message will never show double ticks, which is one of the reasons for single ticks.
What are the best practices for WhatsApp broadcast messages?
To ensure the effectiveness of your WhatsApp broadcast messages, here are some best practices you can adopt. First, make sure the other party has saved your number. This is a prerequisite for the message to be successfully delivered. Secondly, choose an appropriate sending time to avoid sending messages when the other party is inconvenient, which can increase the opening rate of messages. Providing valuable content is also key. Messages should contain useful information such as offers, updates or services and avoid sending irrelevant or excessive messages. Finally, check whether the network connection is stable before sending a message, which can reduce the chance of message sending failure.
How to set up single message notifications on WhatsApp?
To set up notifications for single messages on WhatsApp, you can follow the steps below. First, open WhatsApp settings, enter WhatsApp, and click the “Settings” icon in the upper right corner. Then, select “Notifications” in the settings menu, make sure “Message Notifications” is enabled, and set “Notification Sound Effects” and “Notification Reminders”. Finally, check the application permissions on your phone to ensure that WhatsApp has permission to send notifications, so that you can get notifications in time when a message is displayed.
What should I do if I can’t add contacts on WhatsApp?
If WhatsApp cannot add a contact, first check whether the format of the phone number is correct, including the country code. If the number format is correct, next update your Contacts app to make sure it’s working properly. Restarting the WhatsApp app can also help resolve sync issues. Also, check the storage permissions to make sure WhatsApp has permission to access your phone’s contacts. If none of these steps solve the problem, it is recommended to reinstall WhatsApp or contact WhatsApp support.
