When we talk about CRM or GRC (customer relationship management) in French, it is important to understand that there are a large number of features that are potentially available: customer database, commercial actions, sales cycle, or even reminder management are just examples. Depending on your needs, one software may suit you better than another. This is why I will tell you the advantages and disadvantages of each solution.
What is CRM software?
CRM or Customer Relationship Management software is a software that helps companies better manage their interactions and relationships with their prospects and customers. It helps identify sales opportunities , store customer contact information, manage marketing campaigns, record service issues, and track customer interactions in a cloud CRM.
The best systems also collect data from Bulk SMS Service multiple channels of your business communication, including your website, phone number, live chat, emails, and social media.
To be more concrete, customer relationship management software is used to:
- Lead tracking
- Project and contact management
- Managing tasks and business opportunities
- Business performance analysis
- Marketing Automation
- Automation of the business process
- Customer service and support
What are the best CRM software currently?
Need a simple and effective CRM software to have a complete view of your sales opportunities? monday.com is a tool that allows you to manage and track the entire process from contact to quote to sale. Although it is not free, this powerful CRM offers a free trial and an affordable starting price.
With a very intuitive how to conduct a strategic session: a guide for managers and colorful interface, you can track the sales pipeline whether you are alone or in a team. Put your repetitive tasks on autopilot and let CRM automation work for you. Set up automatic reminders, due date notifications and assign new customer management tasks to all members of your team. This collaborative CRM offers a completely free 14-day trial, test it without further delay!
2. HubSpot CRM
If you are looking for a free CRM , chances are bhb directory you have heard of HubSpot CRM. It is nothing more and nothing less than one of the leading solutions in the field of sales and marketing management. With a neat interface and an interesting free offer. For example, you will be able to easily segment your customers and/or prospects thanks to this complete CRM management tool.
A big advantage is its availability in French as well as the possibility of connecting it to a large number of other marketing tools.
3. Freshsales
Access Freshsales
Freshsales is one of the online applications in the Freshworks product range. This free CRM is designed for teams who want to keep an eye on their contacts and solve any problems/questions at the same time.
